THE IMPORTANCE OF QUALITY STANDARDS – PUTTING THE CUSTOMER UPFRONT

It is well known that manufacturing companies have adopted quality standards for a long period in time. Its benefits such as but not limited to the value of the standard, the sales and marketing advantage, and company requirements, are well documented.

In the recent past numerous service oriented organizations have joined the Quality standards bandwagon, but in entirety not all for the right reasons.

This is where Constellation marine services stand out from the rest.

While others think adoption rest solely on a mandate to do so – constellation believes accreditation provides a platform for a quality process that involves everyone to deliver a good and consistent service, and adopt those standards that fit our organization, and not attempt to have the company fit the standards.

We are not just looking at the certificate, but process to improve every aspect of our business.

 It is a common trend observed that many companies want ISO quality certification just to satisfy a customer requirement. The customer states that it will only do business with organizations that are certified as ISO compliant, so to get (or keep) the business they need that certification. The problem here is that these companies are looking for a short term pay-off. They see nothing but that one benefit — we need money

Instead Constellation believes in the long term benefits, like “if we keep the customer well satisfied, they will want to come back again and again and again”. This is the fact that is core to our business. We have brought into the program that continued customer satisfaction is the ultimate goal of a Quality system.  Our quality systems put our customers up front, we understand that any other perspective will instead end up costing us more in the long run.

For us, quality means a product that will meet and exceed our customers’ expectations, not only their stated expectations, but also those implied. In addition we ensure quicker resolution to customer complaints, value their feedback and criticism, and have a modality of including these within the way we execute our services.

Another aspect of our quality system is the value of consistency in our services. Our quality systems have clear processes to measure variations, increase control over our processes, robust data collection metrics and clear well defined objectives to maintain service delivery targets.

Our quality systems are devoted to continual improvement – we understand no process is perfect – but our systems enable us to approach the level of perfection expected, increase our regularity in achieving objectives, and see tangible results.

As an organization, we have chosen to be certified for ISO 9001:2015 / ISO 14001:2015 / OHSAS 18001:2007 / ISO 17020, and soon, prior to it coming in force – ISO 45000 and its requirements.

Our quality certification agency is the most credible, and is chosen not only to provide a certification but to add value to our organization, and one that is fit for our business.

We are proud to state that our quality management systems provide us an edge over the others, give a clear impetus that customer satisfaction is core to our business, and enables to rise above the levels of our competitors.